Frequently Asked Questions

Rotor And Piston Australia

This is the Rotor And Piston Australia website and online store. Products on this site can only be shipped to an Australian address. If you are outside of Australia then contact us for shipping options.

Ordering

To order a product, simply click on the Add To Cart button and complete the details including your name, address and payment details. You will receive an order confirmation email.

You will also receive updates as your order is processed and finally an notification with the tracking number.

Shipping is calculated based on your address.

Pricing

The base currency at Rotor And Piston Australia is Australian dollars or AUD.

We are required by law to collect 10% GST for sales to an Australian address.

Payment

We accept bank transfer and details given in the shopping cart. Should you wish to pay by another method, please Contact Us.

Shipping

All products held by us are usually shipped with 24-48 hours of receiving the order and payment. Some products are made to order and details are shown on the individual product pages.

All shipping is via methods with door to door tracking and for some items, signature on receipt.

We ask for your telephone number purely because some shipping methods require a telephone number. Your telephone number will not be used for marketing purposes.

Returns

We take care to protect the item ready for shipping. If there is obvious damage to the box, please take detailed photos before opening. If the contents are also damaged, please compete the Contact Form and we will be in contact to ensure your complete satisfaction.

Security

Our website uses SSL encryption. Look for the indications where the URL starts with https rather than http and the padlock next to the URL in your browser address bar. This is provided by the non-profit Let’s Encrypt. More details can be found at the Let’s Encrypt website.

Contact

To contact us please complete to Contact Form.

Account Details

If you create an account with us as part of the order process, you can login and view your order details at any time. The username will be the email address you used at the time of ordering.