Privacy Policy

Who we are

Our website address is: https://rotorandpiston.com.au.

What personal data we collect and why we collect it

Analytics

Our website uses third party analytics providers, including Google Analytics. A service which transmits website traffic data to their servers. These providers do not identify individual users or associate your IP address with other data held by them. We use reports to help understand our website traffic and provide a better user experience.

Our third party hosting company stored non-identifiable information about your visit including but not limited to your IP address, browser version and pages visited. We use reports based on this information to understand our users better and improve on the visitor experience.

Contact forms

If you complete the contact form to get in touch, we receive an email with the details you completed in the form. Including but not limited to your email address, name, subject and comments.

These details are not stored to a database. You details are retained in our email application.

None of these details are shared with third parties, other than our mailing list management service.

Cookies

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Some cookies are placed by our third party analytics providers. These cookies do not provide any personally identifiable data. Some are removed when you close your browser. Some are retained to allow us to gather information on repeat visitors and the overall user experience.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Shopping Cart

We collect enough information from you to be able to process payments and send products that you have purchased. This includes all the required fields completed as part of the check out process. For example, name, address, telephone number, email address, credit card details.

We do not store your credit card information. That information is shared with our payment processor to enable completion of the purchase process. This is via secure SSL technology.

Where necessary, your details are also provided to shipping companies and government authorities, such as customs, to allow the products to be sent to you.

Who we share your data with

Your data is shared with our third party payment processor. We do not store these details. This is shared via a secure API provided by our payment processor.

Your name and email address a shared with our mailing list manager. You voluntarily agree to give your information in exchange for receiving marketing offers. You only receive these offers from ourselves. Never from any third parties. You are free to unsubscribe from our marketing offers at any time. All marketing activities include an unsubscribe function.

As part of the purchase process, your name and email address will be added to a list of our customers. This list is managed by our third party list manager. You will never receive marketing material from anyone other than us. You are free to unsubscribe from our marketing offers at any time. All marketing activities include an unsubscribe function.

Non-Identifiable data is shared with our third party analytics providers. None if this identifies you personally and is not shared with any other parties except the analytics providers.

How long we retain your data

For users that register on our website, we store the personal information in a user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For users that submit their name and email address to our marketing offers, these details are retained as long as you wish to receive the information. Upon unsubscribing, your details will be removed.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

We send your purchase data to our third party payment processor when you make a purchase.

Your email address and name are shared with our third party mailing list manager when you submit them in order to receive product updates.

Non-Identifiable data such as IP address, browser version and pages visited are sent to our third party analytics providers.

Your contact information

Our contact details for anything in relation to this privacy policy are:

Rotor And Piston
PO Box 674
ROBINA QLD 4226
AUSTRALIA

Please use the Contact Form should you wish to contact use by email.

COVID-19 UPDATE

Shipping times continue to be impacted at this time. These are obviously outside our control and we appreciate your patience whilst waiting for your shipment.

Your email address is only used to send you our product updates and other news. You can unsubscribe at any time.